{"id":280579,"date":"2026-01-12T14:57:06","date_gmt":"2026-01-12T14:57:06","guid":{"rendered":"https:\/\/www.cliniquelab.ca\/faq\/"},"modified":"2026-02-20T18:46:03","modified_gmt":"2026-02-20T18:46:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.cliniquelab.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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FAQ<\/h1>\n

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FREQUENTLY ASKED QUESTIONS<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” custom_padding_last_edited=”on|phone” custom_padding_phone=”10px||||false|false” sticky_enabled=”0″][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”Poppins|600||on|||||” header_4_text_color=”#B00B3F” header_4_font_size=”20px” custom_margin=”||14px|||” locked=”off” global_colors_info=”{}”]<\/p>\n

Services<\/h4>\n

[\/et_pb_text][et_pb_toggle title=”What does an audiological evaluation involve?” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#B00B3F” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#000000″ open_toggle_icon=”M||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#000000″ title_font=”Poppins||||||||” title_font_size=”16px” body_font=”Poppins|300|||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||10px||false|false” custom_padding=”12px|3px|12px|3px|true|true” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#B00B3F” locked=”off” global_colors_info=”{}”]<\/p>\n

The audiological evaluation takes place in four simple steps<\/strong>:<\/p>\n

    \n
  1. Initial discussion<\/strong>
    We start with a conversation to understand your situation, your concerns and your hearing history.<\/li>\n
  2. Hearing tests<\/strong>
    You then undergo a series of tests to measure and analyze your hearing. It is at this stage that you enter the soundproof cabin. <\/li>\n
  3. Explanation of results<\/strong>
    We take the time to explain the results clearly, so that you understand your hearing condition.<\/li>\n
  4. Solutions, if required<\/strong>
    If necessary, we discuss possible interventions or solutions, depending on your situation and needs.<\/li>\n<\/ol>\n

    Appointment time: approximately one hour.<\/strong>
    We prefer a relaxed approach, so that we have enough time to answer all your questions.<\/p>\n

    [\/et_pb_toggle][et_pb_toggle title=”Do I need a doctor's referral to consult an audiologist?” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#B00B3F” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#000000″ open_toggle_icon=”M||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#000000″ title_font=”Poppins||||||||” title_font_size=”16px” body_font=”Poppins|300|||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||10px||false|false” custom_padding=”12px|3px|12px|3px|true|true” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#B00B3F” locked=”off” global_colors_info=”{}”]<\/p>\n

    It is not necessary. If you wish for a report of your evaluation to be sent to your doctor, please inform reception upon your arrival. <\/span><\/p>\n

    [\/et_pb_toggle][et_pb_toggle title=”What are the possible treatments for tinnitus?” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#B00B3F” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#000000″ open_toggle_icon=”M||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#000000″ title_font=”Poppins||||||||” title_font_size=”16px” body_font=”Poppins|300|||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||10px||false|false” custom_padding=”12px|3px|12px|3px|true|true” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#B00B3F” locked=”off” global_colors_info=”{}”]<\/p>\n

    Tinnitus can have multiple causes<\/strong>, and it is common for more than one factor to be at play simultaneously. Therefore, there is no single treatment that suits everyone. <\/p>\n

    The first step is to identify and understand the causes<\/strong> of your tinnitus through a comprehensive evaluation. This understanding then allows us to target the most suitable approaches<\/strong> to reduce its intensity or associated discomfort. <\/p>\n

    Depending on your situation, different avenues can be explored to better manage tinnitus<\/strong> and reduce its daily impact. For many patients, simply understanding the origin of their tinnitus is already a great relief: eliminating uncertainty and answering questions often helps them live better with the symptoms. <\/p>\n

    [\/et_pb_toggle][et_pb_toggle title=”I hear, but I don't understand clearly. What is happening? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#B00B3F” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#000000″ open_toggle_icon=”M||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#000000″ title_font=”Poppins||||||||” title_font_size=”16px” body_font=”Poppins|300|||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||10px||false|false” custom_padding=”12px|3px|12px|3px|true|true” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#B00B3F” locked=”off” global_colors_info=”{}”]<\/p>\n

    Several explanations are possible. Often, hearing loss primarily affects certain specific sounds\u2014those that allow the ear and brain to distinguish similar-sounding words or filter out background noise. When these sounds are less well perceived, clarity decreases: one hears, but understands less clearly. <\/p>\n

    Sometimes, the challenge comes instead from the brain, which analyzes received sounds less efficiently. The ear captures sounds, but their processing becomes more difficult, which affects comprehension. <\/p>\n

    [\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”Poppins|600||on|||||” header_4_text_color=”#B00B3F” header_4_font_size=”20px” custom_margin=”||14px|||” locked=”off” global_colors_info=”{}”]<\/p>\n

    Hearing Aids<\/h4>\n

    [\/et_pb_text][et_pb_toggle title=”I want the best hearing aids. Which ones should I choose? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#B00B3F” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#000000″ open_toggle_icon=”M||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#000000″ title_font=”Poppins||||||||” title_font_size=”16px” body_font=”Poppins|300|||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||10px||false|false” custom_padding=”12px|3px|12px|3px|true|true” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#B00B3F” locked=”off” global_colors_info=”{}”]<\/p>\n

    The best hearing aids are those that meet your needs, period. Those that match what your ears need to hear. Those that suit your lifestyle. Our team will work with you to find <\/span>your<\/span> best hearing aids. <\/span> <\/p>\n

    [\/et_pb_toggle][et_pb_toggle title=”My friend uses hearing aids and likes them (or not). Will it be the same for me? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#B00B3F” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#000000″ open_toggle_icon=”M||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#000000″ title_font=”Poppins||||||||” title_font_size=”16px” body_font=”Poppins|300|||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||10px||false|false” custom_padding=”12px|3px|12px|3px|true|true” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#B00B3F” locked=”off” global_colors_info=”{}”]<\/p>\n

    It is difficult to compare from one person to another. Each ear, each brain, and each lifestyle are different. Hearing needs vary, as do the proposed solutions and how they are perceived. <\/p>\n

    What works very well for one person may be different for another. The goal is not to replicate someone else’s experience, but to find the solution that is right for you<\/strong>. And if your friend is not satisfied with their devices, they are always welcome to consult us. <\/p>\n

    [\/et_pb_toggle][et_pb_toggle title=”Can hearing aids be tried before purchase?” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#B00B3F” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#000000″ open_toggle_icon=”M||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#000000″ title_font=”Poppins||||||||” title_font_size=”16px” body_font=”Poppins|300|||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||10px||false|false” custom_padding=”12px|3px|12px|3px|true|true” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#B00B3F” locked=”off” global_colors_info=”{}”]<\/p>\n

    Yes, absolutely. A trial period is always part of the process to allow the patient and clinician to validate that the devices meet the needs. In the majority of cases, the trial is free of charge. However, fees may apply if custom ear molds are required. <\/p>\n

    [\/et_pb_toggle][et_pb_toggle title=”How much time should be allowed for adaptation to hearing aids?” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#B00B3F” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#000000″ open_toggle_icon=”M||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#000000″ title_font=”Poppins||||||||” title_font_size=”16px” body_font=”Poppins|300|||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||10px||false|false” custom_padding=”12px|3px|12px|3px|true|true” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#B00B3F” locked=”off” global_colors_info=”{}”]<\/p>\n

    Allow 2 to 6 weeks. Several factors influence the adaptation period: the severity of the hearing impairment, the period during which the ears and brain have not “heard,” each individual’s profile, etc. Let’s give your auditory system a chance to relearn how to hear! <\/span><\/p>\n

    [\/et_pb_toggle][et_pb_toggle title=”Do I need one or two hearing aids?” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#B00B3F” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#000000″ open_toggle_icon=”M||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#000000″ title_font=”Poppins||||||||” title_font_size=”16px” body_font=”Poppins|300|||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||10px||false|false” custom_padding=”12px|3px|12px|3px|true|true” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#B00B3F” locked=”off” global_colors_info=”{}”]<\/p>\n

    In the majority of cases, two hearing aids are recommended<\/strong>. Most hearing losses affect both ears similarly. Correcting both ears allows for better sound balance, improved sound localization, and more effective speech comprehension, especially in the presence of ambient noise. A single device often limits the full potential of the auditory system. <\/p>\n

    However, exceptions exist. Some hearing losses affect only one ear, or one ear may respond less effectively to amplification. Each situation is evaluated individually to recommend the most suitable solution. <\/p>\n

    [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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